Job offer


Job-ID: 112145_EN_2

Senior Service Delivery Manager - German Speaking (Budapest)

IT Services Hungary
Budapest, Hungary
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Languages Required:
Functional Area:
Customer Care
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•    Eigenverantwortliche Sicherstellung der Vertragseinhaltung, insbesondere Service Level Management sowie Überwachung der Qualität und der Einhaltung der OLA
•    Regelkommunikation an alle Stakeholder und Verantwortung für die Kundenzufriedenheit
•    Management von Kunden-/ Partnerreklamationen, insbesondere in strategischen und komplexen Projekten
•    Claim Management
•    Ordermanagement – insbesondere auch Aufsetzen erforderlicher neuer Order-Prozesse in der Dreieckbeziehung T-Systems-Partner-Kunde
•    Strategische Entwicklung des Kunden
•    Steuerung des Planungsprozesses & Forecastprozesses
•    Kostenmanagement, Steuerung von übergreifenden Kostenoptimierungsprogrammen
•    Vorbereitung und Durchführung von Finanzreviews
•    Prozessabstimmung und  Implementierung, Vermittlung Prozess-Know-how und Dokumentation
•    KPI-Monitoring und Quality Management
•    Management-Reporting und Governance-Aufgaben
•    Steuerung und Mitwirkung in übergreifenden Projekten
•    Ableitung und Empfehlung von Optimierungspotentialen hinsichtlich des Portfolios und der Standardisierung
•    Verantwortlichkeit für die Durchführung von Qualitätssicherungsmaßnahmen

•    Abgeschlossenes Studium (FH/Hochschule) der Fachrichtung Informatik, Telekommunikation oder Betriebswirtschaft oder eine vergleichbare Ausbildung mit langjähriger Berufserfahrung
•    Mindestens 10 Jahre Berufserfahrung in der Kommunikations- oder IT-Branche
•    Außerordentlich tiefgehende Erfahrung in den Bereichen Service-, Delivery- und Partnermanagement
•    Ausgewiesene, sehr umfangreiche Erfahrung in der kaufmännisch-technischen Steuerung von Plattformgeschäften (idealerweise Cloud-Plattformen) im Umfeld von internationalen Großkunden 
•    Umfassende Kenntnisse über die Technologie-Trends und das Wettbewerbsumfeld im Cloud Markt (SaaS, PaaS, IaaS)
•    Praktische Erfahrungen im Bereich Cloud Computing und Rechenzentrumsleistungen
•    Hervorragende Kenntnisse und langjährige Erfahrung in der Kommunikation mit dem Kunden und Lieferanten/ Partnern zur Sicherstellung unseres Leistungsversprechens
•    Langjährige Erfahrung im Planungs- / Forecast und Kostenmanagement
•    Ausgeprägte Vertriebsorientierung für den stetigen Ausbau des Kundengeschäfts (Basis für Cloud) 
•    Tiefgehende betriebswirtschaftliche Kenntnisse einhergehend mit der Vertrautheit mit den Kalkulationsprozessen innerhalb des Konzerns
•    Gute Kenntnisse der Aufbauorganisation und der Betriebsabläufe innerhalb des Konzerns
•    Ausgeprägte Kenntnisse in ITIL und im Qualitätsmanagement
•    Umfassende Kenntnisse des Portfolios von T-Systems sind wünschenswert
•    Außerordentliche Kommunikations-, Präsentations- und Moderationsfähigkeiten sowie absolut professionelles Auftreten und Überzeugungskraft auf Top-Management-Level – insbesondere in englischer Sprache
•    Hohe Flexibilität, Termintreue, Eigenverantwortung und Teamfähigkeit
•    Bereitschaft, den Scope des klassisches Service Delivery Management (Kundenschnittstelle) zu erweitern auf ein „Product Service Management“ (Schnittstellen zum Partner und zu vielen Kunden) 
•    Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift (CEF-Level C2) 
•    Reisebereitschaft (national und international)

IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion)  award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.

We are looking for experienced professionals as a still developing and broadening company!


ITSH HR Recruitment Team

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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