Job offer

T-Systems Netherlands


Job-ID: 113566_EN_2

Senior Service Delivery Manager SAP

T-Systems Netherlands
Utrecht, Netherlands
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
5 years and more
Languages Required:
Dutch, English
Amount of Travel:
Functional Area:
Customer Care
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Are you searching for a diverse and leading role? Is customer satisfaction your biggest drive? Do you have experience with the SAP portfolio? Then join T-systems as a  Senior Service Delivery manager SAP in a fast growing and dynamic sector. In this position, you are the linking pin between the customer and our global delivery organization.


Position description

The Senior Service Delivery Manager is end to end responsible for all aspects regarding the delivery of services to the customer according to contract. This comprises controlling, reporting, planning and invoicing. You are the customer’s first point of contact. The ideal candidate should be able to maximize the customer satisfaction within the financial KPI’s. The candidate is able to find his/her way in an international organization and lead a distributed team in a global delivery model.



In your position you are responsible for the following tasks:

  • Manage and own service delivery according to customer contract and expectations
  • Lead a distributed team with local, near-, and offshore team members
  • Manage and close (pro-active) upsell opportunities
  • Identify cross-sell opportunities
  • Customer relationship management (including satisfaction & loyalty).
  • Planning, execution and control of existing revenue of service delivery in time/quality/costs
  • Customer contact for service delivery and commercial matters within the contractual framework in close linkage with Account Executive.
  • E2E Financial management (including forecasting, budgeting,  etc) of revenues, costs and GP.   
  • Manage and own assigned internal and customer service reviews. including  improvement initiatives. 
  • Manage and own customer selected complaints and escalations.
  • Managing a full customer P&L  

Position Requirements

  • Master’s or bachelor’s degree.
  • 10+  years of IT-experience
  • SAP portfolio knowledge and experience in variating disciplines and/or functional areas
  • Customer centric mindset & orientation
  • High level of leadership and communication skills
  • Knowledge & experience in financial management
  • Thorough knowledge (Certification) of Service management models/structures (e.g. ITSM)
  • Business Fluent English and preferably in Dutch
  • Commercial attitude
  • Home office/mobile working possible

  • Canteen on-site

  • Flexible working hours

  • Pension scheme

  • International activity

  • Holiday pay

  • Parking available

  • Onboarding programme

About T-Systems

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With approximately 235.000 employees in 50 countries, we provide innovative solutions to our clients.  T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us shape the world of tomorrow together!

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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