Senior Service Manager (m/f/d)

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Your Tasks

As Senior Service Manager (m/f/d) you will take over

  • Responsibility for the complete control and safeguarding of managed services and their contracts as well as the further development of the long-term contract business
  • Independent, autonomous planning and coordination of all necessary project and service resources in cooperation with deployment management
  • Cost and budget responsibility as well as transparent reporting
  • Scheduling and task planning, risk management
  • Coordination and execution of meeting structures and delivery of all relevant project and operational documentation
  • Lead complex projects or services according to quality, cost and time.
  • Success Management of Back2Green methods
  • Management of complex services adn transitions with application on a high critical level
  • Development of innovation overall solution, e.g. factory services

  • Design of SLAs (Service Level Agreements), OLA  (Operational Level Agreement)

Your Profile

  • Successfully completed university degree, preferably with a technical and/or business background, or comparable professional education
  • At least 10 years of professional experience in the organization and execution of large and complex IT projects and services in an international environment, including large transition and/or transformation projects from the planning phase to the operational phase of the contracted solution
  • Takeover of responsibility for business-critical application or application landscapes with a total contract value of > 10 million Euro
  • Expert knowledge or longtime experience with nearshore offshore delivery models
  • Expert knowledge and certification of classic and agile project management methods and IT service management and processes such as Prince2, ITIL (Expert certificate), SCRUM
  • Very good knowledge of project management methodologies and understanding of success factors of overall solutions in IT environment
  • Excellent knowledge of risk, escalation and conflict management
  • Excellent knowledge of IT infrastructure and cloud platforms
  • Very good management, delegation and control skills
  • Business fluent in English and German, both written and spoken
  • Willingness to travel internationally and to change project locations, experience abroad is also required

Severely disabled applicants with equal qualification will be given particular consideration.

What we offer

  • Part-time possible

    With us there are not only full-time jobs - we also offer this position on a part-time basis.

  • Training offers and allowances

    Lifelong learning is essential for us. Whether on site or digitally. We offer a wide range of further education opportunities - from seminars to part-time studies.

  • Pension scheme

    Well positioned for the future - we offer a company pension scheme and pay regular contributions into a personal pension account depending on the age and income of our employees.

  • Employee discounts

    Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.

  • Health offers and insurance

    The health of our employees is important to us. Therefore, we offer free health checks, regular preventive medical checkups as well as many (online) courses on health-related matters.

About us

About us

The Digital Enabler is the innovation driver of the Portfolio Unit Digital Solutions and also the first point of contact for horizontal topics. The innovative solutions, platforms and services, including the use of "new"/"disruptive" methods & technologies, are intended to accompany and support our customers in the implementation of their digital transformation into the cloud. In the chapter "AMM", we bundle the competencies to link application management and modernization services with state of the art technologies, cloud platforms, methods and procedures, and to accompany the digital transformation of our customers as an E2E approach.


Marion Bernhard-Winter

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Our Online Application Process

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