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Job-ID: 113230_EN_2

Service Chain Operation Manager for BigData

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
3-5 years
Languages Required:
English
Functional Area:
ICT / IT Operations
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General description

Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production. The SC OPM is responsible for providing the service provision of the entire Big Data services with respect to specific projects assigned.

Accountabillities  

  • Responsible for service chains of a specific business service / product cross various organizational units.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Deliver input for resource planning to ensure operational stability.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Steer the respective Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Requirements

Education

  • Preferably University Master or Bachelor degree in technical branches

Experience

  • 2 years’ experience within the OS/Network/MW/DB technical operation
  • 4 years’ experience within the field

Languages

  • English B2
  • German advantage

Others

  • Advanced effective communication
  • Advanced presentation skills
  • Advanced negotiation skills
  • Team work cooperation
  • Experience with project management
  • Excellent process overview
  • Skilled in quality management
  • Advanced Leadership skills
  • Proactive approach
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

Salary

Minimum monthly salary is 1020 € brutto + variable part of salary + other financial benefits.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements

Education

  • Preferably University Master or Bachelor degree in technical branches

Experience

  • 2 years’ experience within the OS/Network/MW/DB technical operation
  • 4 years’ experience within the field

Languages

  • English B2
  • German advantage

Others

  • Advanced effective communication
  • Advanced presentation skills
  • Advanced negotiation skills
  • Team work cooperation
  • Experience with project management
  • Excellent process overview
  • Skilled in quality management
  • Advanced Leadership skills
  • Proactive approach
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

Salary

Minimum monthly salary is 1020 € brutto + variable part of salary + other financial benefits.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

  • Home office/mobile working possible

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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