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Job-ID: 117344_EN_2

Service Chain Operation Manager

Company:
Deutsche Telekom Systems Solutions Slovakia s.r.o
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
3-5 years
Languages Required:
English
Functional Area:
ICT / IT Operations
Marketing, Communications
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General description

Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Accountabilities

  • Responsible for service chains of a specific business service / product cross various organizational units.
  • Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
  • Responsible for KPIs and SLAs / OLAs of the contracted services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Deliver input for resource planning to ensure operatoinal stability.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Steer the respective Operation Managers.
  • Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
  • Explanation of production options for SDM.
  • Accountable for the default reporting ordered by the SDM.
  • Monitor, manage and improve the efficiency of provided services.
  • Single point of contact towards the internal customer.
  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
  • Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Requirements

  • Bachelors´s degree
  • 4 years experience
  • ITIL higher certification (advanced modules)
  • English- Upper intermediate (B2)
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

IT Technical Skills

  • MS office- Advanced
  • Platform knowledge- Intermediate
  • Deep technical insight into Windows and Linux operations

Soft skills

  • Presentation skills- Advanced
  • Effective communication- Advanced
  • Negotiation skills - Advanced
  • Team work cooperation- Advanced
  • Leadership skills- Advanced
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 1100 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

  • Bachelors´s degree
  • 4 years experience
  • ITIL higher certification (advanced modules)
  • English- Upper intermediate (B2)
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

IT Technical Skills

  • MS office- Advanced
  • Platform knowledge- Intermediate
  • Deep technical insight into Windows and Linux operations

Soft skills

  • Presentation skills- Advanced
  • Effective communication- Advanced
  • Negotiation skills - Advanced
  • Team work cooperation- Advanced
  • Leadership skills- Advanced
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Stress resistant
  • Customer, value, result and performance orientation

  • Home office/mobile working possible

  • Canteen on-site

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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