Service Chain Operational Manager / SC-OPM
Your Tasks
Descripción del puesto
T-Systems Iberia, multinacional lider del sector de las telecomunicaciones, busca incorporar a un/a Service Chain Operational Manager (SC-OPM) para uno de nuestros equipos de operaciones que da servicio de telecomunicaciones en casa del propio cliente, en Barcelona.
Será el/la responsable de la gestión funcional de un equipo de trabajo, con la finalidad de cumplir los objetivos asignados y en base a las normas y procedimientos establecidos, así como de la interlocución con el cliente.
Las funciones a realizar serán:
- Gestión funcional de los recursos humanos y gestión de los recursos materiales asignados
- Distribución, asignación y supervisión de las tareas entre el personal del equipo.
- Identificar necesidades de recursos y escalarlas.
- Confección y planificación de calendarios según necesidades del servicio
- Seguimiento de los objetivos asignados, reporte de los resultados y necesidades detectadas
- Atención y Resolución de conflictos, escalando en caso necesario.
- Proponer soluciones, mejoras, etc....de forma proactiva con la finalidad de alcanzar los objetivos asignados y/o mejorar los procedimientos.
- Asesoramiento técnico al cliente dentro del marco de competencias.
Your Profile
Skills requeridos:
- Experiencia en gestión de equipos técnicos y gestión funcional del servicio.
- Experiencia en servicios de telecomunicaciones.
- Conocimientos técnicos de Cisco, Checkpoint, Opentsack y entornos Cloud.
- Excelentes habilidades de comunicación interpersonal y empatía.
- Valorable certificación en ITIL.
Si buscar seguir evolucionando en tu carrera profesional ¡esta es tu oportunidad!
What we offer
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Home office/mobile working possible
Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.
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Connection to public transport
Start your working day relaxed and without stressful rush hour traffic - our location is well connected to public transport and the next stop is just around the corner.
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Personnel responsibility
Leadership, motivation and development play a central role for us. With the responsibility for a team, this job brings all this as a task.
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Training offers and allowances
Lifelong learning is essential for us. Whether on site or digitally. We offer a wide range of further education opportunities - from seminars to part-time studies.
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Employee discounts
Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.
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Health offers and insurance
The health of our employees is important to us. Therefore, we offer free health checks, regular preventive medical checkups as well as many (online) courses on health-related matters.
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Meal allowances
It is important to us that our employees take regular breaks. We support them by covering part of their lunch cost.
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Christmas bonus
Every year again... - we are happy to give our employees an additional gift in the form of a Christmas bonus.
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Holiday pay
Finally vacation time - so that our employees can enjoy their free time to the fullest, we boost their travel budget with some extra payment.
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Life insurance
Well insured - our offer to all employees includes an employer-financed life insurance.
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Onboarding programme
Be part of the team from day one - we ensure the necessary training as well as fast integration and support our new employees as they join our company.
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Employee Assistance Program
Our cooperation with the consentiv Employee Assistance Service enables anonymous and free advice on professional and private matters - without long waiting times and with strict confidentiality.
About us
About us
Descripción de la compañía
La Tecnología de Información y las Telecomunicaciones (TIC) conectan a la gente y a los mercados de todo el mundo! Deutsche Telekom es una de las empresas líderes internacionales en TIC. Con alrededor de 235.000 empleados en 50 países, ofrecemos soluciones innovadoras a nuestros clientes.
T-Systems es una de las tres marcas de éxito de Deutsche Telekom. Servimos a grandes clientes y a empresas multinacionales a través de nuestra infraestructura mundial de centros de datos y redes. Con la ayuda de tecnología innovadora, desarrollamos soluciones integradas y conectamos la vida y el trabajo.
Empresa comprometida con la diversidad y la igualdad de oportunidades.
Juntos formamos el mundo del mañana!
Our Online Application Process
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