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Job-ID: 117962_HU_2

Service Delivery Manager (IT Security) (Budapest)

Company:
Deutsche Telekom Systems Solutions Hungary Kft.
Locations:
Budapest, Hungary
Job level:
Graduate
Employment type:
Full Time - Regular
Functional Area:
ICT / IT Projects
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In this position, you will have the overall responsibility for the quality and compliance of our operations, as Deutsche Telekom Security, in accordance with the agreed contracts towards our existing customers and seek out new business opportunities with them. 

Tasks:

  • You will supervise contract fulfilment and contribute to its optimization for both the customer and Deutsche Telekom Security and monitor factors, which influence them.
  • You shall establish and refine processes to provide consistently high levels of customer service in a cost-effective manner as part of continuous improvement.
  • You will coordinate the collaboration of the relevant delivery units, their team leaders or OPMs to ensure daily operation and quick solution for issues that may arise.
  • You shall maintain a positive relationship with the customer representatives.
  • We offer a full time position to regular office hours.
  • You are excited to travel mostly around Europe
  • You have a degree in economics of information management or adequate working experience in similar position.
  • You have an ITIL Foundation certificate and/or adequate working experience
  • You have a minimum of 3 years relevant working experience as a Service Delivery Manager.
  • You are fluent in English (both written and verbal at least B2)
  • You are fluent in German (both written and verbal at least B1)
  • You have a proven track of experience in contract management and negotiation
  • You possess distinctive project management skills, PMI or similar certification
  • You are knowledgeable of quality management methods
  • You have strong communication and presentation skills to Executive Management audience
  • Time management and prioritizing topics pose no issues to you
  • You have experience in the field of IT Security and are familiar with various products and services, which are in our portfolio

Előnyök:

  • Fluent English (both written and verbal C1 or higher)
  • Fluent German (both written and verbal B2 or higher)
  • Experience with German customers with international location
  • Experience with international customers
  • You participated in transformation/transition projects in the IT/TC sector
  • You have experience with T-Systems internal tools

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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