Job offer

Default

Job-ID: 110522_SK_2

Service Delivery Manager Support Expert

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Student
Employment type:
Full Time - Regular
Functional Area:
ICT / IT Operations
Finance, Controlling
  • Apply now
  • Bookmark
  • Share
    Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
  • Print
  • +800 80 056 056

General description
 Providing Support and coordination for the Service Organization, in the areas of the Service Ensurance, Financial Performance and Billing

Accountabilities
Service Ensurance
• Service Ensurance carries all responsibility and activities necessary to meet the contractual service requirements
• Monitoring the Quality  of provided service and reporting
• Comunication with production to ensure delivery of services in requared SLA, OLA and KPI
• Managig customer escalations in deployment phase
• Order management
• Process and proposals with an aim to optimize production.
• Process order for customer in specific tool to deliver customer requests (creation of orders).
• Validates request in tool and collect all necessary information, documentation to complete the order
• Delivers requestor/customer acceptance of delivered service
• Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
• Processes and coordinates incoming requests  from Service Delivery Managers and application - operation unit         

Financial Performance and Billing
Financial Performance & Biling is responsible for all financial regards.  Specifically the commercial management topics :.
FP
• Steering the financial planning
• Steering the forecast process
• Cost Management
• Steering of Cost Saving/Effinciency measures
• Preparing and executing Finance Reviews
• Colecting of data and creating reports for account improvement program
Billing
• Generating billing data for the relevant elements
• Generating the invoice supplements
• Steering the Invoicing and Purchase Order documenation, based on local laws and T-Systems International requirments.
• Creating the accounting documents for final settlement

Other Benefits
• Cafeteria - individual benefit,
• Trainings and development opportunities,
• Discounts at various providers in Košice,
• Possibility of Home office,
• Pension savings contribution,
• Meal vouchers contribution,
• Teambuildings,
• Extra vacation days,
• Young and enthusiastic working environment,
• Diversity Program,
• Health Weeks,
• Sport Activities,
• Weekend Events,
• Work life Coaching,
• Doctors at workplace,
• Credit card,
• Metro card,
• Referral bonus /financial/,
• Rotations possibilities.

Requirements


Education:
High school


Experience:
• Excel advanced
• PowerPoint advanced
• Communication skills
• Experience in ITCO (min. 1Year)


Languages:
• English B1, German B1 (Advantage)

Others:
• TSSK Process Overview
• ITIL Foundation Overview

Salary
Minimum monthly salary is 985€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements


Education:
High school


Experience:
• Excel advanced
• PowerPoint advanced
• Communication skills
• Experience in ITCO (min. 1Year)


Languages:
• English B1, German B1 (Advantage)

Others:
• TSSK Process Overview
• ITIL Foundation Overview

Salary
Minimum monthly salary is 985€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

  • Home office/mobile working possible

The most trustworthy partner in information and communication technologies.

 T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

com.coremedia.blueprint.cae.contentbeans.CMPictureImpl$$[id=556408]

Lucia Gbúrová

Lucia.gburova@external.t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

Back
PrintBookmark Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
FAQ Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.