Service Desk Agent Academy

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Your Tasks


- Collaboration in the service desk if required also 7x24 shift work

- Telephone support for customers and prospects

- Receiving customer inquiries and opening incidents or service requests

- Initial solution attempt according to specifications and qualified

- Forwarding of the incidents to the 1st level support or other specialist groups according to specifications

- Ensuring availability by telephone

- Acquisition of additional tasks in the office area if required 

Your Profile

- Customer-oriented thinking and acting
- Competence in telephone conversations
- Good communication skills (clear, understandable pronunciation, fluency)
- Pleasant voice and diction
- Flexibility, resilience and willingness to perform
- Willingness to work in shifts up to 7x24
- Very good knowledge of spoken and written German
- Excellent teamwork skills
- Safe handling of the entire MS Office product range
- Good knowledge of spoken and written English, further foreign language desirable
- Very good knowledge of German 

German - Upper intermediate (B2) - minimum
English - Beginner (A1) - minimum

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Flexible working hours

    Room for professional and private challenges - with our flexible working time models, we offer the opportunity to work self-determined. Exactly as it suits life and your current situation.

  • Employee discounts

    Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Our Online Application Process

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