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Job-ID: 105964_CS_2

Specialista koordinace provozu zákaznického centra

Company:
T-Mobile Czech Republic
Locations:
Louny, Czech Republic
Prag, Czech Republic
Job level:
Professional
Employment type:
Full Time - Temporary
Amount of Travel:
0-25%
Functional Area:
Customer Care
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Hledáme komunikativního, zodpovědného člověka, který se umí rychle rozhodovat, dokáže pohotově reagovat, a to i v situacích, kdy se dostane pod tlak. Měl by to být někdo, kdo si dokáže organizovat svoji práci a hlídat si své úkoly a umí pracovat v týmu na sdílených úkolech.

Popis práce:

  • Řídit provoz zákaznického centra v reálném čase.
  • Realizovat nápravná opatření, která provoz negativně ovlivňují.
  • Procesně a systémově podporovat všechny členy provozu.
  • Zajistit hromadné rozesílky kampaní a notifikací na bázi zákazníků, vyhodnocovat počet reakcí a jejich dopad na provozní situaci.
  • Informování zákaznického centra a dalších dotčených provozů o provozních opatřeních, aktuálním stavu provozu, technických omezeních apod.
  • Vytváření denního plánu kapacit a zpětné vyhodnocování již naplánovaných předpovědí.

Kvalifikace:

  • ŘP sk. B.
  • Základní znalost AJ (aplikace a systémy).
  • Znalost fungování ZC, procesů a systémů – ideálně jak ze strany fungování provozu, tak i logiky a fungování služeb/produktů/procesů samotných.
  • Dobrá znalost práce na PC (MS Office – Outlook, Excel, Word).
  • Schopnost efektivně komunikovat a samostatně se rozhodovat.
  • Logické uvažování a organizační schopnosti.
  • Flexibilita a pohotovost.

Nabízíme:

  • Hlavní pracovní poměr na dobu určitou (zástup za mateřskou/rodičovskou dovolenou) v mezinárodní společnosti s dlouholetou tradicí v ČR
  • Nejnovější chytrý telefon s neomezeným tarifem a 20 GB dat
  • Příspěvek na stravování
  • Sleva na volání pro rodinu a známé
  • 25 dní dovolené, 2 dny osobního volna navíc
  • Osobní rozvoj
  • Cafeteria
  • A další…
  • Connection to public transport

  • Personnel responsibility

  • Canteen on-site

  • Employee discounts

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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