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Hoettges

Job-ID: 122763_EN_2

Technical Delivery Project Manager (Budapest)

Company:
Deutsche Telekom Systems Solutions Hungary Kft.
Locations:
Budapest, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
05/31/2021
Languages Required:
German
Functional Area:
ICT / IT Projects
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From a T-Systems end customer perspective, a service chain describes the service provided by Production. Service chains are customer-specific and contain service chain links that are largely standardized and consist of offering and standard delivery elements.

The Service Chain  Operation Manager

  • is responsible for the management of the service chain(s) and for the entire service provision of the service chain in terms of time and quality,
  • coordinates the services to be provided
  • is the first point of contact in relation to the service chain(s) for the Service Delivery Manager.

Tasks:

  • Fulfills standard customer requirements (information, advice, support, etc.) within the scope of the existing  services
  • Fully comprehensive responsibility relating the operation of service chains also including 3rd party (non TSA partner)
  • planning and coordination of smaller projects around the operation from the technical perspective
  • support for complex error detection and creation of the Root Cause Analysis
  • Clarification (technical focus) of customer requests for changes / expansion of services including managment of the service catalog
  • Responsibility for the complete service chain of customer application
  • Ensure performance and quality of the operation, Coordinating the daily business
  • Handling of escalations
  • Advises and supports the SDM with respect to commissioning and cost optimization.
  • Plans and develops efficiency improvement measures in coordination with the SDM and takes responsibility for their implementation within Delivery.
  • May be involved as a consultant regarding existing business.
  • Transfers Service Chains from the transformation phase into the operating phase and controls/manages the Service Lines involved via the OPMs.
  • Acts as  a SPOC for production-related issues in the Service Lines and for SDM.
  • is responsible for the completeness and quality of data in the Asset and Configuration Management system of a Service Chain.
  • Ensures the agreed upon reporting is provided, for example according to OLA, SDE etc.

Requirements

  • Fluent German language knowledge in spoken and written  
  • intermediate English language knowledge
  • Proactive problem solving ability
  • good coordination, communication and problem solving skills
  • result and customer oriented mindset
  • previous experience relating infrastructure operations and cloud technologies
  • konwledge relating IT Architecture
  • At least 1 year of Operation Manager experience is preferred
  • Experience in optimizing operational processes
  • Experience in technical project management
  • Team coordination experience

Advantages:

  • Service Delivery Manager experience
  • ITIL Foundation certificate, and/or equivalent work experience
  • Project management experience"

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

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Recruitment Team

myhr_recruitment@telekom.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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