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Job-ID: 117192_EN_2

Technical operational manager

Company:
Deutsche Telekom Pan-Net s.r.o.
Locations:
Bucharest, Romania
Job level:
Professional
Employment type:
Full Time - Regular
Experience Required:
5 years and more
Languages Required:
English
Functional Area:
Technology and Networks
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Key Performance Indicators / Key responsibil-ities and deliverables (e.g. budget, revenue, EBITDA, etc.)

  • Onboarding of new services and infrastructure in 24/7 Operation
    • Implementation of Operational Model
    • Organizing war games, tests and simulations
    • To establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each service gets the same great experience from the initial stage
  • Ensuring 24/7 Network, Cloud Infrastructure & Services Monitoring and Alarm Handling and 1st Level Fault Resolution
  • Incident Management - Coordination Role and E2E handling of incidents
  • Coordination of Fault Management process
  • Disaster recovery management
  • Coordination of Change management process
  • Performance management
  • SLA management, 100% SLA / KPI Adherence
  • Overall responsibility: PanNet network, Cloud Infrastructure & Service quality, availability and stability
  • Bring solutions for automation implementation into day by day Services and Cloud operations

Detailed job description, responsabilities

  • Responsible for new service onboarding into 24/7 operations
  • Responsible for assessing relevant feedback and improving procedures accordingly to ensure that a great service quality is always provided
  • Responsible for building partnerships and liaising with different team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
  • Responsible for proactive solution for automation in operations for Services and Cloud Infrastructure
  • Responsible for proactive hardware, software and cloud infrastructure monitoring tasks, troubleshooting and resolution of network and service incidents
  • Responsible for coordination of service / solution enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
  • Responsible for escalation of technical issues to Knowledge Center experts and other parties
  • Responsible for Customer resolution / escalation calls & disaster declaration
  • Responsible for coordination of E2E Customer support & ticket resolution
  • Report on technical issues / status to Knowledge Center experts and Customers
  • Report to senior management on operations
  • Provide technology expertise and competitive analysis as-needed
  • Responsible for successful function of services and mission-critical tasks
  • Local and International travel
  • Other tasks delegated by the supervisor

Education

University degree (technical/engineering/IT)

Professional knowledge, skills, know-kow in the field & experience in the field

  • 4+ years hands-on networking experience, with in depth TCP/IP knowledge;
  • Hands-on network troubleshooting and network monitoring tools experience;
  • Hands-on experience on virtualization / cloudification environments
  • Good understanding of operational process and procedures

Language skills

English language – proficient (excellent verbal and written communication skills)

    Interpersonal, communication skills

    • Excellent customer service, written and oral communication skills, resourcefulness and initiative
    • Ability to multitask in a busy and demanding environment
    • Strong analytical and conceptual skills
    • Excellent problem solving ability

    Other soft skills, competences

    • Strategic thinking
    • Self-motivated
    • Highly collaborative
    • Flexibility to travel

    Hard skills

      • Knowledge of public/ private cloud
      • Knowledge of cloud based service production
      • Telecommunications experience in fix or mobile domains  - monitoring, configuration & troubleshooting
      • IP routing - configuration & troubleshooting;
      • Linux operating system administration;
      • Experience with open source systems management and cloud infrastructure automation framework is considered an advantage;
      • Good understanding of NFV concept and cloud environment;
      • Understanding of Software Defined Network architecture and OpenFlow protocol;
      • Knowledge about ITIL an IT service management;
      • Experience of analysing system and network performance using monitoring and graphical data;
      • Experience of diagnosing network and service issues, following them through to resolution;
      • Working experience with telco grade services (mobile, fixed, TV…);
      • Excellent customer service, written and oral communication skills, resourcefulness and initiative;
      • Strong documentation skills;
      • Ability to multitask in a busy and demanding environment;
      • Good time management and prioritisation of workload;
      • Ability to handle confidential and highly sensitive information;
      • Co-operate with other teams;
      • Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
      • Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
      • Leadership – Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
      • Communication Skills - strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
      • Teamwork – need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
      • English language - fluent (verbal and written communication skills);
      • Driver's license

      • International activity

      Deutsche Telekom Pan-Net s.r.o. is a company which will integrate DT’s production model across the European footprint and thereby enable synergies, assure technology leadership and foster collaboration across Europe. This company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.

      Pan-Net local entities will be set up in DT’s national companies across the European footprint hosting back- and front-end Data Centers as well as Service Operations Center (SOC). The first SOC is being established in Bucharest, Romania. If you want to join this innovative and truly international team that drives us towards a pan-European production, apply now!

      Data Privacy Information and Consent with Processing of Personal Data

      By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net Romania S.R.L., with its registered seat at B-dul. Dimitrie Pompei nr. 9-9A, Iride Business Park Cladirea 20, etaj 3, Sector 2, Bucharest, Romania, ID No.: J40/4603/2016 (the “Company” or “we”) the consent with processing of my personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV/motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for. This consent is granted for definite period of 6 months.

      My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Services Europe Romania S.R.L., 319G Splaiul Independentei, Bucharest, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Pan-Net s.r.o., Jarabinková 1, 821 09 Bratislava, Slovak Republic. My personal data will not be transferred to third countries.

      In connection with the processing of my personal data the Company provides me with the following information:

      Please be informed that you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

      Contact for provision of additional information about the protection and processing of your personal data is: pan-net.romania.privacy@telekom.com. Additional information about data privacy you can find on the following link.

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      Recruiting Team Deutsche Telekom Pan-Net s.r.o.

      myhr_recruitment@telekom.com

      0080080056056

      Further career information

      Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

      Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

      By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

      You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

      Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

      Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

      We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

      We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

      Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

      You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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