Technical questions regarding Telekom Jobworld

We have put together a list of answers to frequently asked questions for you.

You can request a new password quickly and easily via the "Forgot password?" button. Enter your e-mail address. You will then receive an e-mail with a link enabling you to set a new password.

The first step: try again. Please ensure you have the correct spelling for your e-mail address and password. Please check for example if CAPS LOCK is on. Have you checked everything and it still doesn't work? Please request a new password. You will find the necessary steps for this above.

No problem. Your user name is simply the e-mail address you used at registration.

Please check you have spelled your e-mail address correctly. Have you perhaps already registered?

Our tip: Click "Forgot password?" to receive a new password for your stored e-mail address.

As an applicant, you decide which e-mail we should use to contact you (field “E-mail address”). We recommend an e-mail account that no-one but you can access, and that you check regularly.

Ideally, you should also provide us with your cell phone number. We can then reach you quickly, e.g. if we want to invite you to an interview.

Of course. You can save your application at any time and continue later.

But you should keep an eye on the application deadline. If a position is no longer published, you cannot complete or send off the application.

No, the individual fields in the data masks cannot be saved on your computer. But you should have saved all of your documents (résumé, letter, certificates) on your computer before starting the online application.

You can still track your application at any time in the Job Management section under “Job applications”. As soon as you apply for a job you will receive confirmation of receipt by e-mail.

Please apply separately for each vacancy in which you are interested. This is the only way to ensure your application is processed as quickly as possible.

You can release your profile for the Telekom recruiters. To do so, simply select your desired option under “My profile”. This gives you the opportunity to receive other exciting job vacancies from Telekom.

You can delete your profile at any time. Log in to your user account and select the "My profile" menu option. In the menu bar at the top you will find a button “Delete profile”. Please note that if you delete your profile, you will withdraw any current applications.

The profile remains active as long as your applications are active. Your profile is then deleted automatically after six months.

You will receive a reminder e-mail beforehand, and if you then log in again, you prevent your profile from being deleted. Simply by logging in you extend the deletion date by another six months.

We save your data for six months following the end of the application process. It is then deleted automatically. You will receive a reminder e-mail beforehand, and if you then log in again, you prevent your profile from being deleted. Simply by logging in you extend the deletion date by another six months. You can of course delete your profile yourself at any time.

Unfortunately, you cannot make subsequent changes to application documents. We would therefore request the following: Make sure you check your details and documents carefully before you submit the application.

Have you overlooked something? Did you not have an important document when you submitted the application? You can upload this after you have sent off the application. To do so, choose "Display/edit application" in the "Job applications" section of Job Management. You can of course update your profile details at any time.

Of course. At any time. To do so, choose "Withdraw application" in the "Job applications" section of Job Management.

You can use all of the data from your profile for future applications at any time. Even if you have received a rejection for other jobs.

The job exchange is optimized for the common browsers Internet Explorer, Mozilla Firefox and Google Chrome. The job exchange also works with other browsers and older versions, but the screens may have some distortion.

By the way, you can also use the job search on mobile devices. We recommend carrying out your online application on a desktop PC.

There can be a number of reasons for this. Is your browser up-to-date? Feel free to contact our Telekom career team: +49 800/3306700. Our colleagues will be happy to provide assistance.

We will treat your data as strictly confidential in accordance with the statutory requirements. The data is only passed on to service providers that have been carefully selected by Deutsche Telekom AG and who comply with the strict Deutsche Telekom data privacy regulations and of course the statutory requirements.

Your data will be automatically deleted no later than six months following the end of the application process.

Please first check the size and format of your documents. Please note: Files in the formats -pdf, -doc, - ppt, - xls, -html, -csv and image and text files of max. 5 MB can be uploaded. We recommend that you upload your documents as PDF files.

If you don't receive an e-mail after registration, please check the spam folder in your e-mail account. The security settings may have resulted in our e-mail landing there.

Your registration was unsuccessful. Please try again.
If problems occur you can contact our Telekom career team on ++49 800/3306700 from Monday to Thursday 7:30 a.m. – 5 p.m. and on Friday 7:30 a.m. – 4 p.m or via jobs@telekom.de.

Very easily! First complete your applicant profile and upload your current résumé. Then release your profile to our recruiters. You will find this option at the very top in the "My profile" tab.

Please note: The more detailed and up-to-date your information, the better our experts can find an appropriate job for you.

The search uses a simple principle. Essentially the following applies: In the complete job advertisement, the system searches for the terms that you entered in the search field, i.e. in the heading and the advertisement itself.

Example: You are looking for junior IT consultant positions. You can enter the information in one of two ways:
You enter the complete term - JUNIOR IT CONSULTANT. The system now filters all job advertisements that contain these three words – junior, IT, consultant. The word order is not relevant. You will then see a lot of job advertisements, because these three words appear in one context or another in a lot of advertisements.
You enter the complete term enclosed by quotation marks – “JUNIOR IT CONSULTANT”. In contrast to the earlier example, the word order within the quotation marks is now taken into consideration. This means the system filters and displays only the job advertisements in which these three words appear in exactly the way you entered them. You will then see far fewer jobs.

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FAQ