Customer service

Eine junge Frau mit Headset sitzt im Großraumbüro und lächelt in die Kamera.

Jobs in Customer Service

We help our customers to stay connected anytime and anywhere via phone, email, online chat or when working on site. As a customer advisor you support our customers with empathy and technical expertise, delivering the best possible service.

Best service

Our service staff are genuine all-rounders, from product advice to service provisioning to problem solving. Read more about the topics that drive and inspire our customer service team in our topic special.

Learn more

„Digital tools are essential in modern customer service. But ultimately it is the people who make the difference when it matters most.“

Dr. Ferri Abolhassan, Director of Service at Telekom Deutschland

Our customer service works with innovative solutions

The Telephone Joker

The telephone joker

Never again hang on hold with the Deutsche Telekom callback service.

Sprach ID

My voice is my password

Register by voice print.

Know when the technician arrives

The technician arrives

With the app "Mein Telekom Techniker" customers get transparency about the technician’s arrival.

Career opportunities in customer service

More than 30,000 employees work in our customer service unit: customer consultants, engineers, and experts. What connects them is that they are passionate about what they do: providing the best possible customer experience throup digital solutions and empathy. Become one of us and find a job that inpires you and others.

2 Current job offers at customer service environment

Ludwigshafen, Deutsche Telekom Service GmbH

Kundenberater im Outbound (m/w/d)

Magdeburg, Deutsche Telekom Service GmbH

Kundenberater (m/w/d) Service und Vertrieb Outbound Magdeburg (Vollzeit)

Discover our jobs

Do you have questions about your future job in Deutsche Telekom’s customer service? Call us, send us an email – or complete the contact form for more information.

Oana Serban

Oana Serban

Recruiting

ionuta.serban@telekom.com

+49 69 21 93 89 69 98

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