In response to coronavirus, Deutsche Telekom customers can use the MeinMagenta app to manage their customer data easily on a routine basis with zero contact. The MeinMagenta app provides them with a host of services that they can manage themselves. Turning the app into a firm "customer favorite".
The new, revised version of the MeinMagenta app went live for customers in October 2020. The app was acclaimed in this year's service app test run by connect magazine, scoring an overall "very good" rating. In the "Service" category, the app was the only entrant to receive an "outstanding" rating. Testers confirmed that the MeinMagenta app offered the most additional services of all tested service apps. They also singled out the structured, intuitive menus and the various ways of getting in touch with customer service from the app. Customer ratings show just how popular the app is, with users awarding 4.3 out of five stars to the MeinMagenta app.
Launched in June 2016, the mini service center has quickly become the central interface between Deutsche Telekom and its customers. A 20 percent plus increase in use of the app since January 2020, coinciding with the start of the pandemic, is testimony to just how much customers appreciate this service. More and more people are turning to the Magenta app to find answers and information on products and services.
Setting up the free app couldn't be easier: Simply download the app from the Google Playstore or Apple's App Store onto your smartphone. Your customer account username and password is all you need to log in. The easy-to-use MeinMagenta app provides an overview of key contract details. And offers much more besides.
Key functions at a glance
Invoices and data consumption at your fingertips
The app homepage displays up-to-date call charges and the remaining data volume for all contracts.
Want to consult, renew, or modify your mobile communications and fixed-network contracts? No problem with the MeinMagenta app. You can also conveniently add on rate plan options. Right from the app homepage.
Customers can use the app to buy or top up prepaid credit for themselves or someone else.
Provides customers with a quick overview of the processing status of their outstanding orders.
The Invoices menu item lets users call up invoices from the past 18 months – including details of individual services.
Telekom line activation
The "Service" menu item in the app helps users configure their Wi-Fi router or find the best location for it.
Change of address and relocation
The MeinMagenta app makes organizing a move so simple and lets you notify Deutsche Telekom of your change of address at the push of a button.
Offers and campaigns
The app lets customers take part in Deutsche Telekom campaigns and competitions.
Help & Service
The app also includes an FAQ section, useful checklists, and tutorials. It also provides direct access to the “Telekom hilft” community.
The MeinMagenta app is the first app with a Magic Button. Customers can simply press the button to initiate a (video) chat with a customer adviser or to speak to them personally. By selecting one of the specific topics, customers are put through to the right expert straightaway. And the adviser also knows right away who's calling based on the customer's login details.