Customer Service

Here you will find information about our services. If you have any questions about our products and services, please contact customer service at https://www.telekom.de/kontakt

Online Shop

Discover products and offers for your home and on the go in our Online Shop.

Online Shop
Telekom Customer Portal

All information about your personal data with us

Telekom Customer Portal
Contact customer service

Find the best way to reach us in just a few steps!

Contact customer service

How we build customer loyalty

Whether by hotline, in a shop, or on site, our service team finds the right solution for every customer. Choose a topic to learn more about our service offerings, innovations, and team.

Customer Service

Regional support

We offer comprehensive service directly from callers' regions.

Regional support
Customer Service

Making it easy to switch providers

If you’d like to switch to us, a dedicated contact person will guide you through the process.

Making it easy to switch providers
Customer Service

Direct Sales

Clear rules apply to consultations at your door.

Direct Sales
Customer Service

Our Frag Magenta chatbot is here to help around the clock

Our digital assistant is a chat and voice bot that automatically helps with many requests.

Our Frag Magenta chatbot is here to help around the clock
Customer Service

The Phone Joker

With our callback service, you’ll never be left waiting on hold again.

The Phone Joker
Customer Service

Digital Swiss Army Knife

The field-service Apps and their wide range of functions are an important building block for delivering quality service.

Digital Swiss Army Knife
Customer Service

The self-service wonder tool

With our MeinMagenta App, you can access your customer data and service options.

The self-service wonder tool
Customer Service

The people who make things simple - differently

"Telekom hilft" has become an indispensable part of our customer service.

The people who make things simple - differently

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Customer Service

Telekom Shops Introduce “Magenta Silent Hour” – Consultations in a Calm Atmosphere

Magenta Silent Hour: Low-stimulus consultation hours at select Telekom Shops. This is an offering for people who require a quiet environment. Telekom is thereby enhancing accessible customer service.

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Customer Service

When hate is unleashed in customer service

If technology doesn't work as it should, it's annoying. Frustration builds up. It is often vented on the customer service hotline or in help forums on the Internet. At Deutsche Telekom, too, customer service representatives are personally attacked, insulted and threatened. In this Digital Crime episode we explore the question of how and why customers become haters.

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