- Terminal devices separate from applications, and service from the cloud
- The user's profile adjusts flexibly in keeping with his/her role
- Setting up of new end-user stations takes just a few days - instead of weeks
A current comparison of European providers of IT end-user services shows T-Systems is a Leader. In a recent study, market researchers at Gartner have positioned the 18 top providers of the European end-user outsourcing service market on execution and their strategic vision for the future of these services. T-Systems' "Future Workplace" services are offered via the cloud and striclty separate hardware from applications. As a result, end-user systems can be flexibly and quickly tailored to end users' specific needs. In addition, end users can always access the same applications, user interfaces and files across all relevant device platforms (PCs, tablets, smartphones, Internet-capable TVs ...), and can do so in all relevant working environments (office, home, mobile). Users always have online access to the software they need, including software from T-Systems and software from their own companies. Since "everything" is always provided via the cloud, terminal devices now need do little more than display data – they're no longer needed for actual processing. Previously, before a company's IT department could set up an employee's computer, it had to assign the employee a specific role. The employee then received a predefined software environment that was tied to that role. Future Workplace has eliminated the need for that rigid system. Now, an employee's software environment can adjust to the employee's needs as they change. "We have invested very significantly in innovations for the area of desktop services", notes Hagen Rickmann, Sales Director with global responsibility for T-Systems' sales activities and the provider’s portfolio. "Today, we can offer IT-end-user systems that automatically adjust to users' current roles, and this has enormously increased our flexibility and speed in this area." The process of providing a new software environment for an end user used to take several weeks. Now, it takes just a few days, and soon it will take only a few minutes. "Our goal is to be able to provide any user within a company a fully equipped end-user system within five minutes," Rickmann adds. "And users already enjoy another special advantage: they have access to a self-service portal in which they can book and set up applications and services via mouse click."
* Gartner, “Magic Quadrant for End-User Outsourcing Services, Europe”, Gianluca Tramacere, 14 August 2013. The entire study can be accessed online: http://www.gartner.com/technology/reprints.do?id=1-1IX46WF&ct=130829&st=sb Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Deutsche Telekom Deutsche Telekom is one of the world’s leading integrated telecommunications companies with 144 million mobile customers, 32 million fixed-network lines and over 17 million broadband lines (as of June 30, 2013). The Group provides fixed-network, mobile communications, Internet and IPTV products and services for consumers, and ICT solutions for business and corporate customers. Deutsche Telekom is present in some 50 countries and has over 231,000 employees worldwide. The Group generated revenue of EUR 58.2 billion in the 2012 financial year - over half of it outside Germany (as of December 31, 2012). About T-Systems Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. On this basis, Deutsche Telekom’s corporate customers unit provides integrated solutions for the networked future of business and society. Some 52,700 employees at T-Systems combine industry expertise with ICT innovations to add significant value to customers’ core business all over the world. The corporate customers unit generated revenue of around EUR 10 billion in the 2012 financial year.
