Key accountabilities

• Team operates in environment with focus on incident solving.
• Independently check, execute, solve (where appropriate), and creates tickets(changes, emergency changes), incidents solving, in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 
• Handling team hotline during shift.
• Execute project and other deliverables in order to fulfil KPIs and management requests. 
• Smooth and uninterrupted operation of customers’ environment. 
• Conformity with the internal work instructions and process guidelines within T-Systems. 
• Follow the defined escalation standards in case of deviations. 
• Investigate the root cause of incidents and initiate actions to improve or correct the situation. 
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals. 
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support. 
• Create and maintain documentation. 
• Train and participate on education of other employees. 
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• Successful candidate will need to pass CCNA certification within first 3months from hiring, otherwise contract wouldn’t be prolonged (certification would be fully payed by Deutsche Telekom IT Solutions Slovakia).

Benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Salary:

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.

Education:

• Secondary education

Experience:

• ICT Application Operation & Management  - 1 years minimum 

IT Technical skills:

• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate

Soft skills:

• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic

Other criteria or requirements: 

• Related platform knowledge
• Overview of the ITIL processes

Possible specialisation (optional for recruitment reasons):

• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise

Languages:

• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)