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General description

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Accountabilities

  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd and 3rd level INM support.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within company.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
  • Single Point of Contact for at least one customer, area or technology within supported service.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Create and maintain documentation.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements

  • Secondary education
  • 2 years experience in ICT Application Operation & Management
  • Valid certification in given technology- advantage
  • Overview of the ITIL processes

IT Technical skills (deeper technical knowledge and experience is an advantage)

  • Technical overview in OS, Network, Storage, Back up, Databases, Scripting
  • ITIL knowledge
  • Backup
  • IBM TSM/SP
  • VEEAM
  • EMC DataDomain
  • Storage
  • Netapp cDot
  • Huawei OceanStore Dorado
  • EMC VNX, V-PLEX
  • OS and automation
  • Unix based OS, IBM AIX prefferable
  • Bash scripting
  • Other scripting or programming experience

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Advanced
  • Team cooperation- Advanced
  • Training and mentoring- Advanced
  • Presentation skills- Intermediate

Languages

  • English- Upper intermediate (B2)
  • German- advantage

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 855,-€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

  • Secondary education
  • 2 years experience in ICT Application Operation & Management
  • Valid certification in given technology- advantage
  • Overview of the ITIL processes

IT Technical skills (deeper technical knowledge and experience is an advantage)

  • Technical overview in OS, Network, Storage, Back up, Databases, Scripting
  • ITIL knowledge
  • Backup
  • IBM TSM/SP
  • VEEAM
  • EMC DataDomain
  • Storage
  • Netapp cDot
  • Huawei OceanStore Dorado
  • EMC VNX, V-PLEX
  • OS and automation
  • Unix based OS, IBM AIX prefferable
  • Bash scripting
  • Other scripting or programming experience

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Advanced
  • Team cooperation- Advanced
  • Training and mentoring- Advanced
  • Presentation skills- Intermediate

Languages

  • English- Upper intermediate (B2)
  • German- advantage

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Čuchráčová

Kontakt

Simona Čuchráčová

I’m your personal recruiter. Don’t hesitate to contact me.

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