Process Specialist - Change Coordinator
- #German
- #English
- #Changemanagement
Aufgabe
General description
Performs tasks related to Change Management processes. Accounts for accepting change requests, creating changes and related tasks, agreeing on change window, acquiring customer approval and presenting the change to Central Change Advisory Board where applicable.
Accountabilities
• Organize/participate on teleconferences/meetings with all required participants (technicians, Roll out Managers, Services Delivery Managers) to inform about actions to be taken (planned changes, projects, emergency changes)
• Coordinate continual service improvement to increase customer satisfaction
• Active participation in building up respective process communities to increase awareness to expected levels (communication with Quality Team, BODQ Team, participation in TC Delivery Change Management calls)
• Execute (Implement) the interface between process and operational topics to ensure proper communication (inform SDM, OPMs, operational teams about planned changes – communication has to be held before and after changes; inform operational teams about pre-released, pre-approved changes)
• Knowledge sharing of respective processes and to raise general awareness about processes
• Updates of documentation within the Change Management process
• Active daily communication with the colleagues on various company levels to ensure smooth operation of the desired services
• Active participation in planning and organizing of the resources (technicians, onsite technicians, ..) for planned changes
Benefits
• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
For more information about benefits - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 878€/brutto.
Profil
Education
• Secondary education degree
Experience
• Overall overview of ICT industry environment
• Experience with process oriented roles is of advantage
Others
• Communication skills
• Flexibility
• Responsibility
• Detail oriented
• Pro-activity and pro-customer orientation
• Ability to work as an individual as well as a part of the team
Languages
• English: min. B1 level
• German: min. B2 level
Was wir bieten
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Homeoffice/Mobile Working möglich
Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.
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Flexible Arbeitszeiten
Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.
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Mitarbeiterrabatte
Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.
Über uns
Über uns
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association. Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Kontakt
Simona Vranovská
I’m your personal recruiter. Don’t hesitate to contact me.
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