Job offer


Job-ID: 113912_DE_2

Churn & Retention Manager (w/w/d)

Magenta Telekom
Vienna, Austria
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Languages Required:
Deutsch, Englisch
Amount of Travel:
Functional Area:
Marketing, Communications
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In dieser Position sind Sie im Bereich Consumer Marketing (Privatkundenbereich) für das Churn-Management sowie das Kundenbindungsprogramm verantwortlich. Sie verantworten Sicherung, Bindung und Wertsteigerung der Magenta B2C Kundenbasis.

Ihre Aufgabe

•    Konzeption, Umsetzung und Weiterentwicklung von Maßnahmen zur Kundenbindung und zur Vermeidung von Kündigungen
•    Analyse der Wechselgründe und Ableitung von Maßnahmen
•    Controlling der Maßnahmen und Kosten
•    Design der Retention-, Tarifwechsel- und Churn-Bestandskundenkommunikations-Strategie
•    Erstellung einer Jahresplanung für Retention und Churn
•    Weiterentwicklung des Kundenbindungsprogramms sowie der zugehörigen Tools
•    Leitung von Projekten in dem Bereich

•    Abgeschlossene Ausbildung, idealerweise mit Schwerpunkt Marketing/Analytics/Controlling/etc.
•    Mehrjährige Berufserfahrung in einer ähnlichen Rolle (Analytics, Churn-Management, etc.)
•    Erfahrung in den Bereichen Bestandskundenmanagement oder Kundenbindung
•    Hohe Zahlenaffinität, analytische Fähigkeiten und Durchsetzungskraft
•    Idealerweise Knowhow in Tableau
•    Sehr gute Englischkenntnisse

Das Gehalt für diese Position richtet sich nach Ihren Qualifikationen und Erfahrungen. Nach Telekom-Kollektivvertrag verdienen Sie in dieser Position mindestens 38.278,94€.

  • Childcare facility on-site

  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Pension scheme

  • Employee discounts

  • Meal allowances

  • Christmas bonus

  • Holiday pay

  • Life insurance

  • Parking available

  • Onboarding programme

Wir sind Magenta.

Mit Magenta gestalten wir eine digitale Zukunft, die Sinn stiftet und Freude bringt, die spannend und aufregend ist, fasziniert und inspiriert. Magenta ist nicht nur eine Farbe oder ein Name, sondern vielmehr eine Vision: Das ultimative Versprechen für die digitale Zukunft Österreichs. Magenta ist eine Marke von Magenta Telekom (T-Mobile Austria). Das Unternehmen besteht aus rund 2.500 Mitarbeiterinnen und Mitarbeitern. Als Teil der Deutschen Telekom Gruppe profitieren wir von der Innovationskraft und der finanziellen Stabilität des Konzerns, einem der global größten Player im Telekom-Markt. Wir machen modernste Technologie angreif- und erlebbar, brechen mit alten Gewohnheiten und setzen neue Maßstäbe. Damit wir den Alltag unserer Kunden bereichern und vereinfachen können.

Innovative, mutige und engagierte Mitarbeiterinnen und Mitarbeiter sind für uns ein wesentlicher Erfolgsfaktor. Deswegen bieten wir Ihnen bei Magenta viele spannende Möglichkeiten. Wir sind Magenta. Sie auch? Weitere Infos unter:

“Any questions? I´m happy to help you! For your application,please use our online tool.”


Lena Treiber

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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