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Job-ID: 115273_EN_2

ICT Administrator III

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
3-5 years
Languages Required:
English
Functional Area:
ICT / IT Operations
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General description

Independently checks, executes, solves and creates tickets (incident, problem, change, delivery order) in order to maintain service to customers according to given quality KPIs and internal processes.

2nd and 3rd level environment.

Accountabilities

  • Check, execute, solve (where appropriate) and create tickets (incident, problem, change, delivery order) independently, in order to maintain services to customers according to given quality KPIs and internal processes.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Investigate and resolve root cause of incidents and implement appropriate counter measures.
  • Provide 2nd and 3rd level support as well as daily operations of Network Management environments.
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Conform to internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Act as a technical lead, solves and coordinates activities across related technologies.
  • Single Point of Contact for at least one customer or technology within supported service.
  • Manage transition and transformations as well as daily operations in the role of Platform SDM.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Participate on on-call duty, independent solving and troubleshooting of incidents and errors within defined expertise.
  • Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
  • Create and maintain documentation

Requirements

Education

•    High school degree  


Experience

 •    3  years within the field  


Languages

 •    English  B2, German advantage


Others

•    Detailed knowledge of ICT environment
•    Broad knowledge of SNMP v2 and SNMP v3 protocols and their implementation in net-snmp-lib
•    Good knowledge of UNIX-like operating environments (i.e. how to do user management, operate system services, gather and evaluate basic OS metrics of memory, CPU, I/O and network subsystem)
•    An in-depth knowledge and proven experience with at least one state-of-the-art monitoring technology (e.g.: CA Spectrum, Nagios, Icinga, Zabbix)
•    Sound in Shell (Bourne/KSH alike) and Perl/Python/Ruby scripting and GIT
•    Valid certification in given technology 
•    Overview of the ITIL processes
•    High flexibility, teamwork and enforceability

Benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Team-buildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Salary

Minimum salary is 850 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements

Education

•    High school degree  


Experience

 •    3  years within the field  


Languages

 •    English  B2, German advantage


Others

•    Detailed knowledge of ICT environment
•    Broad knowledge of SNMP v2 and SNMP v3 protocols and their implementation in net-snmp-lib
•    Good knowledge of UNIX-like operating environments (i.e. how to do user management, operate system services, gather and evaluate basic OS metrics of memory, CPU, I/O and network subsystem)
•    An in-depth knowledge and proven experience with at least one state-of-the-art monitoring technology (e.g.: CA Spectrum, Nagios, Icinga, Zabbix)
•    Sound in Shell (Bourne/KSH alike) and Perl/Python/Ruby scripting and GIT
•    Valid certification in given technology 
•    Overview of the ITIL processes
•    High flexibility, teamwork and enforceability

Benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Team-buildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Salary

Minimum salary is 850 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

  • Home office/mobile working possible

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

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Monika Raščáková

Monika.Rascakova@t-systems.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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