Job offer

Catrin

Job-ID: 112598_EN_2

Senior Experience Designer IHUB (m/f/d)

Company:
Deutsche Telekom AG, VTI
Locations:
Berlin, Germany
Bonn, Germany
Darmstadt, Germany
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
06/04/2020
Experience Required:
5 years and more
Working Hours Per Week:
38.00
Languages Required:
English, German
Amount of Travel:
0-25%
Functional Area:
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Your Responsibilities

  • Definition and development of user experience strategies and strategic design of customer journeys for specific digital products/services, taking into account user requirements and current technical trends; in addition, conducting customer interviews as a basis for software solution design (personas, storyboard, etc.) and conducting design thinking workshops
  • Presenting strategic concepts and user experience outputs to stakeholders and Top management, leading and inspiring change and innovation against the headwinds of existing culture, processes, and incentives and across multiple departments.
  • Transfer of business needs and user desires into creative solutions for a unique user experience
  • Conception and cross-channel development of interaction design; development of interactive prototypes
  • design management of the project teams in user-oriented software developments, taking into account the implementation techniques
  • Ensuring the successful completion of design tasks and the preparation of relevant outcome documents at all stages
  • User Experience Coach and sparring partner for other experience managers and stakeholders from other departments

In This position you will in particular be responsible for:

  • Work as an experience leader and quality gate keeper in innovation projects and support progress against project milestones to help ensure timely execution of project deliverables
  • Translation of trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging.
  • Decompose ambiguous strategic goals into customer experience outcomes; ensure the team understands and executes to deliver results.
  • Act as expert on our products and customer journeys and offer exceptional customer service, proactively spotting problems before the occur
  • Conception and visualization of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements
  • Generating and communicating strategic analysis and business insights incl. validation of customer value.
  • Master’s degree in design and  8+ years of experience with background in UX/Design, Research and Strategy or Planning
  • A thought leader with ability to inspire team members with Up-to-date knowledge of the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
  • An expert communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across all levels within the organization, including board level
  • Strong methodological knowledge in the areas of user experience (UX), user centered design (UCD), information architecture and interaction Design.
  • Sound experience of applying the design process in agile and cross-functional teams
  • Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
  • Mindset and experience to understand exactly what customers need and want
  • Work well under pressure, able to juggle many projects simultaneously and with the right priority
  • Fluent in English, German is a plus
  • Expert knowledge in design, concept development, customer centricity, holistic view development, process understanding, stakeholder management, technology understanding

  • Part-time possible

  • Flexible working hours

  • Training offers and allowances

  • Pension scheme

  • Employee discounts

Severely disabled applicants with equal qualification will be given particular consideration.

We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.


“Any questions? I´m happy to help! For your application please use our online job tool.”

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Adrian Augustini

adrian.augustini@telekom.de

+49 6151 581 5074

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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