Transition and Transformation Manager (UK)

Job-ID: 192426

Transition and Transformation Manager (UK)

  • #customercentric
  • #deliveryfocussed
  • #leadership
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Your Tasks

The Transition & Transformation Manager (T&T Manager) is responsible for planning, implementing, controlling and closing the transition and/or transformation project. In addition, he / she may be involved in the bid phase and is responsible for planning and assuring that all of the transition and/or transformation aspects are included and budgeted for. In conjunction with the Service Delivery Manager they are responsible for the successful execution of all elements of a Transition and/or Transformation in line with the business.

•    Member of the International PME Community
•    Responsible for defining the CMO+/FMO concept based upon the business case
•    Implementing an escalation process for T-Systems internal and towards customer.
•    Responsible for the successful passing of transition phase by the customer.
•    Guarantees effective QG3 – 8. (implement the contract through to delivery)
•    Prepares regular project steering meetings internal and with customer.
•    Guarantees the agreed project reporting towards customer as well as the internal project reporting..
•    Ensures SDM awareness for all transition, transformation and operation aspects of the deal.
•    Ensures all contractual agreements regarding transition and transformation are being fulfilled.
•    Ensures that planned milestones for transition and transformation are fixed in the contract and agreed with the customer and that these dates are met
•    Responsible for ensuring a appropriate Claims management process is in place
•    Takes overall responsibility that due diligence covers all relevant aspects needed for transition and transformation such as HR, Security, Assets, Licenses, Processes, Tools, Contracts,....
•    Ensures that all obligations to cooperate with the customer are precisely defined and reflected in the contract, including consequences if they are not delivered in time or quality.
•    Supports Sales in customer presentations regarding Transition and Transformation.
•    Establishes a regular communication with Deal Owner, Bid Owner, Solution Designer and Legal regarding concept and contract issues as well as with all deal-related parties regarding concept and contract issues with respect to transition and transformation.
•    Planning and execution the Transition and Transformation Programme in line with the business case
•    Handover a Stable customer relationship and process to the Service Delivery

Your Profile

•    In depth experience in Project Management
•    Excellent negotiation, presentation and interpersonal skills
•    Network oriented and hands-on working style
•    Excellent communication – written, verbal and presentation skills (on executive level)
•    Exhibiting tact and diplomacy in dealing with sensitive customer issues
•    Excellent organizational and time management skills
•    First leadership experience will be an advantage
•    Ability to work across organizations and company boundaries.
•    High spirit of innovation
•    Strongly result-oriented way of working

What we offer

  • Pension scheme

    Well positioned for the future - we offer a company pension scheme and pay regular contributions into a personal pension account depending on the age and income of our employees.

  • Employee discounts

    Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.

  • Health offers and insurance

    The health of our employees is important to us. Therefore, we offer free health checks, regular preventive medical checkups as well as many (online) courses on health-related matters.

  • Performance bonus

    Money does not make you happy, but it calms your nerves. Besides an attractive salary, bonus payments are also possible in this job.

  • Holiday pay

    Finally vacation time - so that our employees can enjoy their free time to the fullest, we boost their travel budget with some extra payment.

  • Life insurance

    Well insured - our offer to all employees includes an employer-financed life insurance.

About us

About us

The T-Systems story is yet to be fully told in the UK market. With our fresh and vibrant new brand positioning, this key role will embody our brand claim of ‘let’s power higher performance’, striving to show our customers the full extent of the value they get from working with us.

We are looking for a Transition and Transformation Manager (UK).

Our Online Application Process

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