Deutsche Telekom is the first provider to offer its hotlines free of charge for all fixed network and mobile customers.
Deutsche Telekom is offering its telephone customer service free to all its customers: from today, all service numbers to the fixed network, Internet, mobile network and IP TV can be reached at no charge. Thus Deutsche Telekom is the only provider in the German market which can be reached free of charge by all fixed network and mobile customers. Seven days a week and round the clock This is irrespective of whether they are prepaid, postpaid, private or business customers. Deutsche Telekom’s hotlines can be reached seven days a week, round the clock. “We are distinguished from our competitors by the quality of our service and from today also by the fact that all our hotlines can be reached by our customers for free,” says Gero Niemeyer, the managing director of Deutsche Telekom Customer Service.
One of the largest service units in Europe Hotlines deal with customer orders, queries and concerns. Deutsche Telekom receives around 83 million customer contacts a year. 70 million of these are telephone calls and 13 million are letters, faxes and e-mails. More and more often, social networks such as Twitter and Facebook are also used by Telekom customers as an input channel. With its approximately 13,000 employees, Deutsche Telekom’s Customer Service is one of the largest service units in Europe.