We Make the Digital Transformation Possible
Together with the product-teams and the management, the Design Academy is working on shaping the best customer experience in the industry. Design Thinking supports this process. The people-oriented innovative approach holds a broad spectrum of methods and tools that can be integrated into familiar processes. The Design Academy helps to implement this successfully.
We Enable Innovative Working Methods
Our curriculum is based on seven years of experience at Telekom Design as well as on the analysis of more than 300 Design Thinking methods and thousands of interviews, surveys, and comments.
The Telekom Academy supports our partners and colleagues to work customer oriented. Our approach is based on the following three components:
We Design Common Solutions
Design Thinking helps us to break habitual thought patterns. It enables us to take multiple perspectives and find interdisciplinary approaches, making it possible to create integrated, relevant customer experiences.