Deutsche Telekom's efforts to expand its network in Germany are pay-ing off. We remain the clear market leader in Germany in terms of both fixed-network and mobile revenues. Our success is based on our high-performance networks. We delight our customers with outstanding net-work quality, a broad product portfolio, and excellent service.
More than 5 million customers have already opted for our convergent product MagentaEINS, which combines fixed-network, mobile communi-cations, and TV.
Integrated networks for the Gigabit society
Our fixed network speaks the language of the future: IP. Our IP trans-formation has been successfully completed.
We are expanding more than any other telecommunications company in Germany. Every day. In the coming years, Telekom intends to play its part in ensuring that every household and every company in the country has a fiber-optic connection by 2030. The first milestone remains ten million Fiber to the Home (FTTH) connections by the end of 2024.
The main arteries of Telekom's network have long been made of fiber; with more than 600,000 kilometers, it is the largest network of its kind in Europe. Around 2.3 million households in Germany can now book a gi-gabit-capable connection on Telekom's network. We not only connect metropolitan areas to the network, but also provide Germany's other regions with fast Internet. We provide eight out of ten households in Germany with bandwidths of up to 100 megabits per second (MBit/s). That is more than 34 million households. And 26 million households can book a rate of up to 250 Mbit/s.
Telekom is also the market leader in mobile communications in Germa-ny. At present, more than 32,000 locations operate on the Telekom net-work. In addition, we put more than 1,500 new sites into operation every year. Added to this are LTE and 5G expansions at thousands of existing sites. As part of our massive expansion activities, 5G is becoming the new standard in Telekom's mobile network.
Our network already covers 80 percent of the population in Germany with 5G. Network coverage of the population with LTE is around 99 per-cent nationwide.
New standards in mobile communications
Telekom is also ahead of the game in mobile communications, offering its customers outstanding network quality that combines excellent network coverage and security, the highest voice quality, and fast data connections. This is reflected in our numerous victories in various network tests.
Our performance is recognized
Our claim is to offer our customers the best deal. Throughout the year, we take part in renowned expert tests and reader surveys, which we recently won hands down, including Fokus Money, CHIP, connect, Computer Bild and Umlaut. Our TV offering "MagentaTV" received the rating "outstanding" in the Connect test. Connect readers saw us at the top in seven categories in 2020, including best fixed-network provider and best mobile network operator.
Magenta TV: Television in a new dimension
Our around 4 million customers appreciate our "MagentaTV" IPTV offering. Every day, they enjoy over 100 TV channels, major streaming services, and an impressive megatheque. Additional functions such as restart, time-shift or the comprehensive search ensure the perfect TV experience. With the best content and the friendliest user interface, based on Germany's best network. We offer television of today and tomorrow, whether linear, time-shifted or on demand. Even for those interested without a Telekom Internet connection, we offer an affordable entry into our TV world with MagentaTV Flex for just 10 euros a month. Our Flex rate can be easily canceled at any time at the end of the month – ensuring full flexibility without risk. With the broadcasting rights for the European and World Cups in soccer, we are putting another exclamation mark on sports coverage.
Sales & Service
From May 1, we pooled our sales and service business. In this way, we want to offer our customers a consistent and inspiring experience across all contact points: From product and rate research on the Internet, to advice and ordering on the hotline, to picking up the ordered devices in the store - we can now coordinate all steps of the customer journey even more closely.
With a high level of professionalism and a great deal of empathy, 32,000 colleagues across 50 service and regional centers, 440 Telekom Shops, and in the field, all take care of the needs of our consumer and business customers. This gives us 160 million customer contacts a year. Our service technicians alone complete 40,000 appointments every day.
Our customer service is TÜV-certified and has won many awards: In 2020, we won the Grand Slam of hotline tests, among others: The trade magazines connect and CHIP each certified us as having the best hotlines among mobile and fixed-network providers. FOCUS MONEY also declared us the "Service King" in its major Germany test.
A career at Deutsche Telekom
With us, you will shape the digital world of tomorrow, bring people closer together and make their lives easier. With us, it doesn't matter when or where you work. What counts is that you make a difference with your job. We support you in this: with a strong, international network, innovative technologies and a modern working environment that enables independent work and is based on mutual trust.