In Germany, Deutsche Telekom is the sovereign market leader in both fixed-network and mobile revenues. We delight our customers with excellent network quality as well as a broad product portfolio and excellent service. More than 5 million customers have already opted for our convergent product MagentaEINS, the combination of fixed and mobile networks.
Integrated networks for the Gigabit society
Telekom wants to make its contribution to ensuring that every household and every company in Germany has a fibre-optic connection by 2030. The first stage goal remains ten million Fiber to the Home (FTTH) connections by the end of 2024. To achieve this, we are expanding more than any other telecommunications company in Germany. Every day.
The main arteries of the Telekom network have long been made of fibre. With more than 700,000 kilometres, it is the largest network of its kind in Europe. More than six million households in Germany can now book a gigabit-capable connection in the Telekom network. 36 million households can book a tariff with up to 100 megabits per second (MBit/s) or more on the Telekom network. Over 29 million households can even get a tariff with up to 250 MBit/s or more. Since the beginning of 2023, over one million households have benefited from the Telekom expansion.
New standards in mobile communications
Telekom is also ahead in mobile communications and offers its customers outstanding network quality. This is reflected in numerous victories in various network tests. More than 36,000 locations are currently using the Telekom network. In addition, we put more than 1,500 new locations into operation every year. In addition, LTE and 5G expansions are being carried out at thousands of existing locations.
As part of our massive expansion activities, 5G is becoming the new standard in the mobile network. Today, our network already covers more than 95 percent of households in Germany with 5G. Household coverage with LTE is around 99 per cent nationwide.
Our achievements are recognised
Throughout the year, renowned expert tests and reader surveys take place, which we have recently been able to win sovereignly, including Fokus Money, CHIP, Computer Bild and connect. Connect readers have already seen us in first place four times in 2023: In the categories mobile network operator, network operator prepaid cards, fixed network provider and IPTV services with MagentaTV. Telekom customers are also the most satisfied in 2023 according to connect.
Magenta TV: Television in a new dimension
MagentaTV bundles classic TV, media and video libraries as well as streaming services and exclusive content on one platform. There are up to 300 TV channels and more than 100 HD channels to choose from. In addition, functions such as timeshift, restart and 7-day replay offer unique convenience. MagentaTV can be booked throughout Germany independently of the Internet connection and can be used via Telekom receivers as well as Smart TVs, streaming sticks, smartphones and tablets (further information can be found at www.magentatv.de).
Sales & Service
We have bundled our sales and service business and can now coordinate all steps of the customer journey even more closely. With a high degree of professionalism and empathy, 30,000 colleagues in 14 regional centres, in 1,000 Telekom and partner shops as well as in the field take care of the concerns of our private and business customers. This gives us 90 million personal customer contacts a year. Our service technicians alone complete 30,000 appointments daily. In 2022/23, the trade magazines connect and CHIP gave us the best mobile phone hotlines and shops. In the connect readers' poll, we scored the highest customer satisfaction among mobile and fixed network providers. FOCUS MONEY declared us the "Service King" in its major Germany test, and Computer BILD has already awarded our digital assistant "Frag Magenta" several times. We also received the prestigious Iconic Award in 2022 for our innovative shop design.
Career at Deutsche Telekom
With us, you will shape the digital world of tomorrow, bring people closer together and make their lives easier. We support you in this: with a strong, international network, innovative technologies and a modern working environment that enables independent work and is based on mutual trust.
