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Protection of Minors

Deutsche Telekom helps parents, teachers, children and young people to use mobile phones and the Internet safely using a wide range of measures.

Today, we could not imagine a world without the kinds of telecommunication technologies and services that are used by minors every day for communication and entertainment. Around 70 percent of children use a computer at home, and half of all children regularly use the Internet to find information, help them learn, and to stay in touch with friends and family. Internet applications have already displaced conventional electronic media as the primary source of information for young people.

Many minors already use the latest generation of smartphones for communicating and accessing information. These multifunctional cell phones have long since ceased to be limited to telephony services for calling friends and parents. Children can now send and receive text (SMS) and multimedia messages (MMS), take and share photos and short videos, surf the Internet on their cell phones and much more. That is not to forget, however, that cell phones still give parents a convenient way of staying in contact with their youngsters - which means extra security for parents and children alike.

Deutsche Telekom considers the child safety who use modern media to be of crucial importance. Children and young people must learn how to use this new kind of media safely to ensure not only their own protection, but also that of their peers. Minors must be protected against inappropriate content, receiving videos depicting violence, disclosing too much personal information on the Internet and incurring excessive costs.

Deutsche Telekom helps parents, teachers, children and young people to use mobile phones and the Internet safely using a wide range of measures. These include activities to promote knowledge and explain the dangers, technical measures, special services and products, and attractive, age-appropriate content for children.

Protect children and young people from non-age-appropriate content! Deutsche Telekom has taken the appropriate measures and supplies dedicated software for this purpose.

Child protection software
The child protection software lets you keep track of your children's surfing habits. Parents define which pages children can visit and how long they are allowed to surf. The software provides protection against content that is potentially harmful to children and young people. Our child protection software integrates the fragFinn-white list with many interesting, suitable web sites for children. The list was drawn up by media educators and is regularly checked and updated.

Youth protection and age verification
Adult sites are only accessible to adults. An age verification program controls access to all youth protection-relevant content. Deutsche Telekom uses the NetGate age verification system for youth protection.

Youth protection concept for entertainment
Youth protection-relevant content in the entertainment area, such as Telekom Deutschland Entertain, is protected by a dual-PIN concept.

Transmission time restrictions
Some content is subject to transmission time restrictions, just like television content: Suitable from 16 years: from 10 p.m. to 6 a.m.; suitable from 18 years: from 11 p.m. to 6 a.m.

BPjM module
A technical procedure is used to prevent web addresses that BPjM (Bundesprüfstelle für jugendgefährdende Medien) has indexed from appearing in search engine results.

Related to topic

Child protection software (German)

Net-Gate - Deutsche Telekom's youth protection system (German)

Youth protection in the entertainment field (German)

Federal Department for Media Harmful to Young Persons

Deutsche Telekom offers a variety of technical options that enable parents to ensure that their children use mobile phone content and services in an age-appropriate manner. They can also protect their children from accessing unsuitable content.

Custom Internet block for mobile phones in all rate packages
The Internet block lets parents block their children's access to the Internet on mobile phones. They can block all mobile data services, including multimedia messages (MMS), mobile e-mail and t-zones. Telephony and SMS texting remain possible. If parents want to block mobile Internet for their children, based on age or maturity, they can simply contact customer service.

Adult content
In general, children and young people have no access to content that is intended exclusively for adults (18 years and older) offered by Deutsche Telekom on its portals.

Content for users age 16 and older
Parents can contact Deutsche Telekom customer support to block access to Telekom content and services that are possibly unsuitable for children under the age of 16.

SIM card for children
The CombiCard Teens, a SIM card especially for children and young people, provides safety and security from the ground up. Parents determine their children's monthly credit - they can choose from any monthly top-up amount between five and 50 euros. And even if the credit is used up, children can still reach their parents through the free-of-charge parent line (please note the details in the rate description).

The CombiCard Teens blocks access to expensive premium services (such as 0137, 0118, and 0900 prefixes) by default. The following blocks can also be blocked by calling customer service*:

  • Calls placed abroad and from abroad (roaming)
  • Access to many services offered by mobile providers and third parties (ringtones, logos etc.)

Contract-independent youth protection options
As a Deutsche Telekom customer, you also have the option to request certain youth protection functions from our youth protection hotline, independently of your current rate. Examples include blocking access to special numbers or mobile Internet.

22988: the youth protection hotline
While cell phones were used primarily for telephony and sending SMS texts in the past, modern phones offer a variety of new services. The recording, sending and receipt of videos and pictures is just one example. Mobile Internet access, in particular, will continue to transform the way we use mobile phones. But these increased opportunities also increase the risks to children and young people.

Deutsche Telekom provides targeted personal information and practical recommendations to support parents, teachers, children and young people in the safe use of mobile phones.

The youth protection hotline is available daily from 8 a.m. to 8 p.m. at the following number, free of charge from any Deutsche Telekom mobile phone: 22988.

Of course, you can also request the above services from our customer hotline. Our customer hotline can also provide comprehensive information about our mobile communication products and new offerings and services.

You can reach them by dialing 2202 on your Telekom cell phone.

*Free of charge for Telekom mobile communication customers with a domestic term contract. For Xtra customers: dialing the voice-operated number 2202 is free of charge at first, but forwarding to a personal advisor (at the customer's request) costs €0.09/min., for Xtra Nonstop/Xtra Click/Xtra Card €0.29/min., for 1st and 2nd generation Xtra Card €0.49/min., and for 1st generation Xtra Click €0.69/min. All calls are billed at a 60/60 second rate.

*From a landline phone for postpaid customers under 0180 / 3 30 22 02 (€0.09/min. from landline phones, mobile phone max €0.42/min.)

*From a landline phone for prepaid customers under 0180 / 5 22 94 94 (€0.14/min. from landline phones, mobile phone max €0.42/min.)

Related to topic

CombiCard Teens (German)

Deutsche Telekom helps parents and children improve their media literacy.

Children and young people are fast when it comes to finding out how modern technology works – they often get the hang of it faster than their parents and teachers. Yet the flip side of this positive development is that minors often do not become aware of potential dangers quickly enough.

Therefore, we need to improve the media literacy of children and young people. The same applies to their parents and teachers, who have to show them how to use modern communications and media technologies safely. For this reason, Deutsche Telekom supports a variety of initiatives aimed at educating and informing parents, teachers and children how to safely use cell phones and other mobile devices. Find out how you can promote your children's critical use of media.

Surf tips for kids
kids.t-online.de (German)Kids portal with free-of-charge content for children up to 12 years of age
Internauts (German)Portal for children aged 8-13 years, explains the subject of safety in the Internet in a playful way, suitable for children
Click Tips (German)Internet service from jugendschutz.net and MFKS, a non-profit media skills forum, with regularly changing click tips
Blinde Kuh (German)German-language search engine for children
fragFINN (German)Offers children a safe place where they can surf, chat and play on the Internet
Advice and information for parents
t-online Elternportal (German)Advice on pregnancy, bringing up children and health
Kinder sicher im Netz (German)Information for parents on using the Internet safely and responsibly
Klicksafe.de (German)Information portal founded as part of the EU's Safer Internet Program
Deutschland sicher im Netz (German)Joint initiative of companies, associations and non-profit organizations to promote safe use of the Internet
Ein Netz für Kinder - Surfen ohne Risiko?
(German)
Booklet from the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth
Jugend und Handy (German)A joint project of mobile communications companies and FSM
Handy ohne Risiko? (German)Risk-free cell phone? Mobile security - a guide for parents. Booklet from the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth.
TeachToday.de (German)Internet site featuring teaching resources and developed by Deutsche Telekom in conjunction with leading mobile communications and Internet companies

The appointee for the protection of minors at Deutsche Telekom is available to answer any questions you may have on youth protection.

Your contact person for youth protection issues:
Deutsche Telekom AG
Gabriele Schmeichel
Appointee for the protection of minors of Germany
Thomas-Mann-Str. 2-4
53111 Bonn, Germany

You can contact us with our web form.

Alternatively, you can also contact fsm, the industry association for multimedia content, of which Deutsche Telekom is a member.

Freiwillige Selbstkontrolle Multimedia-Diensteanbieter e.V. (FSM)
Geschäftsstelle Beuthstr. 6
10117 Berlin

German duties of the appointee for the protection of minors
The appointee for the protection of minors acts autonomously in carrying out her duties. She acts as contact person for users of Deutsche Telekom offerings who have questions involving youth protection and advises Deutsche Telekom on all youth protection issues. Deutsche Telekom notifies and involves the appointee for the protection of minors in all issues involving the creation, planning and design of its offerings.

The appointee for the protection of minors is involved in the planning of new projects at an early stage and can advise Deutsche Telekom to implement restrictions or modifications.

The appointee for the protection of minors also arranges employee training courses on youth protection matters to increase sensibilities for the subject of youth protection and create knowledge multipliers.

FAQ