André Hopp is not really that deep in technology, but as a psychologist he rather evaluates the human factor in the context of fraud & abuse detection – so called fraud management. Having started with a focus on customer service, André has moved over the years to cyber security within the Magenta group. And here, too, our customers are still in focus of his attention, because André and his team do everything in their power to prevent misuse of our services and products. And if something does go wrong, every customer receives the best possible help. How? André writes on exactly this in his blogs.