Diana Schnetgöke


“Culture is the music that everyone dances to but no one hears.”

Perhaps you know the situation: You’re on the lookout for a new professional challenge. You find numerous attractive offers on job portals but which employer suits you best? Which employer would you feel comfortable with and be sure that it’s not only interpersonal skills but also values and a sense of responsibility that match your attitude?

Our six Guiding Principles can help you develop a real sense of what we’re about as an employer, what’s important to us, and what we stand for.

They are the basis for our daily collaboration and promote cohesion within our teams. Each of us shapes these values with our own individuality. These values ensure we treat each other with respect and openness. We invite you to take a closer look at our Guiding Principles in a short series and fill them with life. 

A heart in a speech bubble with the text Delight our customers underneath

Customer needs are at the center of our actions. © Deutsche Telekom

Delight our customers

We are a reliable partner and support our customers in achieving their goals – through a simple, innovative customer experience that puts people at the center.

What does this mean for our customers?

This is a promise for our customers. We understand the importance of reliable and passionate communication for our customers. By focusing on inspiring them, we go beyond their expectations. We become their reliable partner, not only meeting their needs but also supporting their goals. This is achieved through an innovative customer experience that puts people at the center. Our customers should feel understood, valued, and supported – this is the core of this Guiding Principle.

What does this mean for us?

By focusing on trustworthy customer relationships, we strengthen our position as market leader and build long-term partnerships. Satisfied customers are the best ambassadors for our brand and contribute significantly to the success of our company. Not only that, the pursuit of customer satisfaction also motivates us to continuously look for innovations and improve our offering.

A man giving a woman a bag with the words we care written on it.

The satisfaction of our customers is important to us. © Deutsche Telekom

How do we fill the claim with life?

We rely on a combination of top-quality service, innovative solutions, and a customer-oriented corporate culture. We invest in training our employees to ensure that they understand the needs of our customers and can help them in the best possible way. We are also constantly developing new products and services that are tailored to the individual requirements of our customers.


At a time when customer expectations are constantly rising, it is more important than ever to delight them. Our Guiding Principle “Delight our customers” isn’t just a promise, it’s our commitment to our customers and to ourselves. Ultimately, it is our shared responsibility to provide them with an outstanding experience and support them on their path to success. This philosophy not only makes us the leading telecommunications company in Europe, but also an extremely attractive employer that attracts and retains talent.

Do you want to start your career with us? Click on this link to view the jobs. We look forward to seeing you and look forward to the next part when we look at the Guiding Principle “Get things done”. Stay tuned!😊