Digital Ethics – Deutsche Telekom's AI Guidelines

Digital Responsibility

We need a “Digital Ethics” policy

The impact of artificial intelligence (AI) should not be underestimated – it can have positive as well as negative effects. That’s why Deutsche Telekom has defined its own obligatory policy for governing the use of AI.

Deutschen Telekom’s guidelines für artificial intelligence

Deutsche Telekom’s guidelines for artificial intelligence

These guidelines are self-binding. They define how we as DT want to deal with AI and how we will develop our AI-based products and services in the future.

Deutsche Telekom’s Smart Speaker

How Telekom uses artificial intelligence

Deutsche Telekom now uses artificial intelligence in many different areas, ranging from customer service to the planning for expansion of the fiber-optic network, expansion planning to services for key accounts. Here are a few examples of relevant products and services.

Dr. Thomas Kremer, Board member for Data Privacy, Legal Affairs and Compliance

Artificial Intelligence with a human conscience

An article by Thomas Kremer, Board member for Data Privacy, Legal Affairs and Compliance.

 Claudia Nemat, Member of the Deutsche Telekom AG Board of Management, Technology and Innovation

The fight for values needs to become louder

An article by Claudia Nemat, Member of the Deutsche Telekom AG Board of Management, Technology and Innovation.

Susanne Lebkücher

Transparency is a must for artificial intelligence

Susanne Lebkücher tests new developments such as digital assistants directly with customers, in workshops for instance. “Users want to know what happens with their data,” she says in the interview.

FAQ