Digital Ethics – Deutsche Telekom's AI Guideline

Digital Responsibility

We need a “Digital Ethics” policy

The impact of artificial intelligence (AI) should not be underestimated – it can have positive as well as negative effects. That’s why Deutsche Telekom has defined its own obligatory policy for governing the use of AI.

Deutschen Telekom’s guidelines für artificial intelligence

Deutsche Telekom’s guidelines for artificial intelligence

These guidelines are self-binding. They define how we as DT want to deal with AI and how we will develop our AI-based products and services in the future.

Deutsche Telekom’s Smart Speaker

How Telekom uses artificial intelligence

Deutsche Telekom now uses artificial intelligence in many different areas, ranging from customer service to the planning for expansion of the fiber-optic network, expansion planning to services for key accounts. Here are a few examples of relevant products and services.