Service disruption inquiries

We need the following information to investigate the issue as quickly as possible. We will get back to you as soon as possible.

Note: Please understand that we can only respond to editorial inquiries from journalists here. Customers can contact Customer Service at any time: 0800 330 1000 or via Contact Customer Service.

What is affected? * Mobile network Fixed line / (V)DSL / fiber optic

City / district *

Affected street(s) *

Area code *

When did the disruption begin?

Reference customer's phone number *

Your message

Journalist's name *

Media outlet name *

Email address*

Callback number *

We need your information to process your inquiry, and we will use it only for this purpose. You can find our privacy notice here.

Yes, I agree that Deutsche Telekom AG will process the contact information I provide to handle my inquiry. For these purposes, and based on my consent, the data will be shared exclusively within Deutsche Telekom AG. I can withdraw my consent at any time by emailing netz.presse@telekom.de. I have read and acknowledged the Privacy Notice and my right to withdraw my consent.*

* The marked personal data is required and needed to request your message.