Contact
Only one thing matters to us: satisfied customers. That’s why we’ve offered free customer service by phone to all customers for years. All fixed-line, internet, mobile, and TV hotlines are toll-free - 24/7, seven days a week.
This applies to service numbers for contract and prepaid customers calling from a fixed line or mobile phone in Germany. For orders, questions, and concerns - just call!
- Orders: 0800 33 03000
- Fixed-line customer service: 0800 33 01000
- Mobile customer service: 0800 33 02202
- From a mobile phone: 2202
Contact Deutsche Telekom – even without a call
Easy, fast, and free of charge – that’s what customers expect from service today. That’s why Deutsche Telekom customers often use convenient, fast alternatives to the free hotlines for their concerns.
- The community „Telekom hilft“ can also be reached via Facebook and X .
- Frag Magenta! The Digital Assistant answers questions in seconds.
- Concerns are also resolved right away via WhatsApp.
- With the MeinMagenta App, you can take care of many things directly from your smartphone.
- If you do not want to wait, request the convenient callback service.
- You can also use the contact form .
- The Telekom Ideenschmiede is the right place for feedback, suggestions, and ideas.
- You can find Telekom products online at www.telekom.de or in person at a nearby Telekom Shop or Partner Shop .
